Terms & Conditions

1. Placement & Acceptance of Orders

1.1 The customer will receive a confirmation email for orders placed on this website at the time of placing and paying for the order. This is not an acceptance of your order as acceptance will only occur after Xavier Furniture has reviewed the order along with any delivery instructions and details you provide at the time of placing your order. Acceptance of the order only takes place once Xavier Furniture expressly notifies you of its acceptance.

1.2 The Terms and Conditions together with your order after it is accepted by Xavier Furniture will constitute a contract between you and Xavier Furniture. The order cannot be varied unless Xavier Furniture agrees to vary it in writing or by email.

1.3 Xavier Furniture reserves the right to decline any order placed via this website.

2. Delivery

2.1 All delivery fees provided are based on standard ground floor front door delivery service. Delivery fees do not include cartage via staircases, installation labour, unpacking or rubbish removal.

2.2 The Customer must clearly specify site access and delivery requirements at the time of placing the order. These requirements and site access will be reviewed by Xavier Furniture prior to accepting your order. Failure to disclose full detail of site access, may result in a Failed Delivery Fee and any subsequent costs incurred will be payable prior to redelivery attempt.

2.3 Xavier Furniture reserves the right to revise freight costs calculated by the website system if there are any errors and / or where higher freight costs are higher than expected.

2.4 Xavier Furniture has the right to cancel or delay any order at any time before the supply of the Products by giving written notice to the Customer. Xavier Furniture will not be liable for any loss arising from such cancellation or delay.

2.5 The Customer is responsible for ensuring that the items ordered can be accommodated on site e.g. items can fit through doors, up staircases, etc. Xavier Furniture is not obliged to accept a return for these reasons.

2.6 The Customer is responsible for supplying correct delivery address details at the time of placing the order. The Customer will be liable for any additional freight costs charged by the carrier.

2.7 Delivery times provided by Xavier Furniture and/or its nominated carriers are estimates only and given in good faith.

2.8 If the Customer fails to accept delivery of the order, the Customer may be liable to pay for failed delivery attempts / storage of the products.

2.9 The Customer is responsible for checking the condition of the cartons delivered. In the event of damage / fault, the damage must be pointed out to the carrier on arrival and the Customer is to note the damages on the delivery docket that the Customer will be requested to sign. The customer must retain all packaging materials and report to outlet@xavierfurniture.com.au immediately and provide photographic evidence via email of any damages / imperfections.

2.10 Any freight damage claims are to be notified in writing to outlet@xavierfurniture.com.au within 2 working days of delivery. This process is required regardless of discussions with the delivery company at time of delivery.

2.11 Freight damage is not the responsibility of Xavier Furniture. Where possible, Xavier Furniture will lodge a freight damage claim with the carrier.

3. Installation Services

3.1 Please contact us via email or phone if you require installation service. Installation service is not available with all carriers and is determined on a case-by-case scenario, taking into consideration the items you wish to order and carriers available to service your area.

4. Collection of Orders

4.1 Collections from our Loganholme warehouse is subject to the following conditions:

• Collection is only available by prior arrangement
• Between 8.30am and 3.30pm on Monday to Thursday
• 24 hours' notice is required prior to collection. Please call 07 3806 5370 with your Order number, to arrange your collection time.
• Photo identification may be requested at time of collection as verification.
• If you are arranging a carrier to collect your goods, you must provide the carrier with a copy of your order with your Name and Items purchased, for cross-checking at collection time. This must be pre-booked by calling 07 3806 5370.

4.2 The Customer is responsible for insuring the Products against loss or damage during transit for collections by themselves or their nominated carriers. Xavier Furniture is not responsible for any damage that occurs in transit. All goods are QC'd before available for despatch.

4.3 OH&S prohibits our staff from loading into private vehicles. Please bring person/s to load your vehicle. We also suggest that you bring blankets / packaging to protect goods.

5. Pricing and Payment

5.1 Unless stated otherwise, all prices are inclusive of GST and stated in Australian dollars.

5.2 Payments are to be made at the time of placing the order.

5.3 Prices are subject to change without notice.

5.4 Xavier Furniture is entitled to sell products to other Customers at prices which are different to the prices which are charged to Customers (via the Website) from time to time.

6. General Terms: Release and Acknowledgement

6.1 To the full extent permitted by law, the Customer releases Xavier Furniture from any liability or obligation to the Customer or any assigned party arising out of Xavier Furniture's performance or non-performance of any obligation under these Terms and Conditions and/or any Products supplied to the Customer in respect of:

• (a) loss (including consequential loss) in relation to property or otherwise;
• (b) personal injury, disease or illness to, or death of, persons;
• (c) economic loss; or
• (d) loss in relation to the environment.

7. Approximations & Variances

7.1 All descriptions, specifications, illustrations, drawings, data, dimensions and weights contained in our websites or other documents of Xavier Furniture or elsewhere are approximations only.

7.2 The Xavier Furniture range includes many items that have unique characteristics and are frequently produced with natural materials. Minor variations may also be present in the touch, feel or grain of a product. The shade or colour of a Product may vary from batch to batch, and may differ from images shown on Xavier Furniture's website. Any such variations will not be considered a defect nor will it be deemed to be a defect.

7.3 Dimensions and details can vary slightly from batch to batch. Whenever multiple units are ordered by the Customer, Xavier Furniture will endeavour to send them from the same batch where stock is available.

8. Warranty

8.1 Xavier Furniture provides a twelve (12) month structural warranty, unless otherwise specified. This warranty will be void if:

• (i) there is a failure to follow Xavier Furniture's care instructions.
• (ii) if the Product is relocated from its original delivery, and the relocation caused damage because the product was inappropriately packaged or otherwise.
• (iii) the furniture is subject to a use for which it is not intended, including but not limited to damage caused by more than "normal" wear, spills such as acid, solvents, dyes or other corrosive materials, ink, paint, or body fluids, moisture of any kind, improper cleaning techniques or other negligence and placing furniture outdoors.

9. Privacy Act

9.1 The Customer's personal and company data is known to the Supplier only when voluntarily submitted or posted to the Supplier. The Supplier may use this data for ongoing marketing purposes direct to the Customer. If at any point the Customer no longer wish to receive communication from the Supplier, please advise the Supplier accordingly in writing.

9.2 The Customer acknowledges having read and understood the Supplier's Privacy Policy which may be viewed on the Supplier's website.